24 months in the hospital!!

Since me and my group have decided to tackle the RSA brief on Design for Patient Safety: Re-desgin of hospital catering services, we went to the nearest hospital, the Queen Elizabeth II Hospital (QE2) for a first hand research.

We are trying to understand the whole catering process from food preparation to serving of food to patients and cleaning up. Therefore, we went to the hospital to interview some people. We managed to interview a Ward Manager and a patient, an old man about the age of 80 who has been staying in the ward for 24 months now. Can you imagine him eating the same food for 2 years??!?!! Well, he did.. There's a standard weekly menu... So he could practically memorize the menu by now. He's a very friendly and helpful old man... Maybe through more of this research, we are able to improve the hospital catering service through products, communication or system...